FAQs

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.

A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.

Available Payments

American Express
Google Pay
MasterCard
PayPal
OPay
Venmo

Order History and Disputes

Claim Time Limits
- Defects/Misdescription: 7 days from delivery date
- Counterfeit Suspicions: 72 hours (require third-party authentication proof)
- Customized Items: Non-refundable (exceptions for craftsmanship flaws)

Evidence Requirements

Dispute Type	Customer Must Provide
Material Defect	● Unboxing video ● Close-up defect photos
Authenticity Doubt	● Report from Entrupy/LV Certified lab
Shipping Damage	● Carrier’s damage report ● Packaging photos

High-Value Item Protocol
- Bags over $2,000 USD:
  ● Mandatory signature + ID verification at delivery
  ● Disputes require police report if stolen/lost

Shipping and Handling

“Delivery Attempt” = Fulfillment: 3 failed delivery attempts = item returned; customer pays reship costs.

Geopolitical Delays: Sanctions/customs holds void delivery guarantees.

Fraud Penalty: False damage claims = account termination + $500 investigation fee.

*”We insure all shipments. Lost packages confirmed by carrier trigger automatic replacement/refund within 48 hrs.”*

*Complies with FTC Mail Order Rule, UCC Article 2-401, and EU Consumer Rights Directive. Review thresholds for California Proposition 65 if using leather dyes.*

Gift Cards

1. Redemption Rules
● Valid online only at Vogbag.com

● Non-refundable; no cash redemption or balance transfers

● Combine up to 2 cards per order

2. Expiration & Fees
Type Validity Period Inactivity Fee
Digital Cards 3 years $5/month after year 1*
Physical Cards 5 years None
Applies only in permitted states (e.g., CA prohibits fees)

3. Security Protocols
● Tamper-proof scratch PINs (physical cards)

● Single-use IP locking (digital cards)

● Zero-liability fraud protection: Report unauthorized use within 30 days

Returns and Exchanges

1. Eligibility Window
Standard Returns: 14 days from delivery date

Final Sale Items: No returns (e.g., clearance, monogrammed/custom bags)

Damaged/Defective: Report within 48 hours (requires evidence)

2. Mandatory Conditions
All returns must:

● Have original packaging (dust bag, box, authenticity cards)

● Show zero signs of wear (no scuffs, odor, or bent structure)

● Include unbroken security tags (attached to handles)

● Provide proof of purchase (order number/email)

3. Process & Fees
Action Cost to Customer Timeline
Return for Refund $25 restocking fee + return shipping Refund in 7-10 days
Exchange (same value) Free shipping label* New item shipped in 72hr
Size/Color Change $35 rehandling fee Price difference applies
First exchange free annually; subsequent exchanges incur $15 fee

4. Non-Returnable Items
● Bags with personalized engravings

● Limited edition/collaboration pieces

● Beauty products (e.g., leather conditioners)

● Gift cards (see separate policy)

5. Authentication Required
For returns over $1,000:

● Pre-approval via online form

● In-person verification at partnered boutiques OR

● Ship to our authentication center (insured label provided)

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